FREQUENTLY ASKED QUESTIONS

What is Babcoins?

Babcoins is a go-to crypto exchange with the highest number of cryptocurrencies across the entire market. We offer favorable rates, transparent fees all without the need of registration or Signing-up . Our users can exchange their coins by using the Swap mode and they can also buy and sell crypto for fiat on Babcoins.com

How long does it take to exchange my crypto?

The time of a swap depends on the network load and the coins you are exchanging. It usually takes from 1.5 – 5 minutes to half an hour. If your swap isn’t processed within half an hour, please contact our customer support to check the swap status.

Is Babcoins available worldwide?

Babcoins is accessible globally, but some features may be restricted in certain countries depending on local regulations.

Is registration and/or verification required to swap crypto on Babcoins?

We don’t require you to complete a registration or verification process. However, registering an account allows you to benefit from all the advantages the personal cabinet offers .

How does Babcoins ensure the security of my funds and personal data?

The platform doesn’t store users’ personal data unless they register an account, and Babcoins also doesn’t store users’ funds. Thus there are no threats for them..

What is the recipient’s address?

The recipient’s address is the wallet address to which the exchanged coins will be sent. For example, if you want to exchange Bitcoin for Ethereum, you indicate as a recipient’s address the wallet address where Ethereum will be stored..

What is a transaction hash?

Each transaction performed by a user and added to the blockchain has a specific ID code used to identify this particular transaction in the network. You can use this hash/ID to verify the transaction status in the block explorer.

What are other IDs (Destination Tag, Memo, Payment ID, Message)?

Depending on the currency you want to exchange, we might ask you to specify additional IDs along with the wallet address. Some cryptocurrencies use such IDs to identify a transaction. For example:

  • Payment ID is used for Monero
  • Destination Tag is used for Ripple
  • A memo is used for Steem and Stellar
  • A message is used for XEM.

Such IDs are essential to send coins safely. The funds might be lost if you don’t provide the required IDs.

Why is the received amount different from the amount initially indicated in the “You get” field in the widget?

Cryptocurrencies are prone to drastic volatility. The cryptocurrency price might change significantly during the time required to complete a transaction. For this reason, the exchange rate when the transaction is completed might differ from when the transaction was initiated. We recommend choosing a fixed rate when starting an exchange to avoid such issues.

How much are transaction fees?

The platform doesn’t charge any hidden fees. All you pay is the commission of both blockchains, the liquidity provider’s commission, the AML verification commission, and the Babcoins commission. These fees are minimal and calculated in the sum to get in the You Get field in the widget.

Can I cancel my swap?

You can cancel your swap by clicking the “Cancel swap” button in the widget. This button is available only when the deposit from you is being awaited. When we receive your deposit and the swap is initiated, you have to contact our customer support if you want to cancel it, and please note that at this stage, cancellation may not be possible.

Why is it more profitable to swap big sums on Babcoins?

When a user fills in the data for a swap, our algorithms pick the best rate among multiple liquidity providers. The rates on different platforms differ very little. That’s why this benefit becomes especially prominent when big sums are swapped.